These General Terms and Conditions (GTC) apply to all transactions made with us. Please read them carefully.
A Request to Book on the website will not be processed or accepted without your acknowledgement that you have read and understood the GTC below. In particular, please read our cancellation and refund policy and the requirment for travel insurance. Translations of this GTC are presented as a courtesy. If there is a discrepancy, only the English version is valid.
Please read them carefully as they set out our respective rights and obligations. References to "you" and "your" in these GTC mean all persons named on the Request to Book (including anyone who is added or substituted at a later date) or any of them.
Note the important information about cancellations: Any cancellation made three (3) days or less from the date of arrival is subject to a 100% cancellation penalty. At any time between four (4) and seven (7) days from the date of arrival, you will be charged a cancellation penalty of 50%. Cancellations made eleven (11) days or longer prior to the arrival date will not incur a penalty. However, regardless of the reason for cancellation by you, the SRDI fees (14%), the Community Fund contribution (5%) and any bank charges whether incurred by you or us are non-refundable. The cancellation date is considered the date we receive notice of cancellation.
The basis of the BSST Program incorporates a “Get to Know the Community” experience that includes a home or small hotel stay. References to “Travel Arrangement(s)” in this GTC are to a booking the Get to Know the Community experience but do not constitute a Package Holiday. Travel Arrangements may also include, upon your specific request, transport, activities, excursions and other services we may display on our website (“Other Arrangements”). In regard to Other Arrangements, we may or may not accept an additional payment from you as a convenience and all of which will be transferred to the provider of the Other Arrangements.
The BSST Program is a community-based social venture. In other words, our direct involvement is with a designated community organization which is also responsible for its members, which includes businesses and accommodations that appear on the website. Nevertheless, we have a standard written agreement that communities must sign to confirm their adherence to certain sustainability criteria and rules of business behaviour.
You understand that your Request to Book covers a minimum of 2 nights even though a nightly price may be shown. You may always request more than the minimum of 2 nights. At this time, you are only charged for the accommodation and Get to Know the Community experience. Other activities are paid for on arrival.
By submitting a Request to Book, the first-named person agrees on behalf of all persons detailed on the booking that he/she:
Please Note: We are non-profit and act only as an agent in respect of all bookings we take and/or make on your behalf. At this time we do not create a “Package Holiday”, in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018 (please see clause 2 below for further information).